1. This Website
This website is owned and operated as Highlands Food & Wine Tours (“Highlands Food & Wine Tours”) and operates under the domain name “www.highlandsfoodandwinetours.com.au” (“The Website”) ABN 25 160 380 245
If you use or access the The Website you accept the terms of use which follow including all disclaimers and any other rules of use contained on this Website and changes to them that Highlands Food & Wine Tours may make from time to time. You should review them carefully and check periodically for any changes. If you do not agree with the terms of use, notices, disclaimers and any other rules you are not authorised to use the Website.
2. Copyright and Trademarks
Highlands Food & Wine Tours reserves all rights, including copyright under the Copyright Act 1968 (Cth) of all material on this website. The material includes information, text, material designs, logos, insignia, graphics and other images or other works or subject matter and any other form of content and may not be re-written, framed, linked, copied, re-sold, re-distributed or transmitted in any form by any process, or otherwise used without the prior specific written permission of Highlands Food & Wine Tours. There may also be material that is held by other organisations that is used by Highlands Food & Wine Tours with permission from that organisation. This material is also subject to this clause.
3. Disclaimer
This website and the information herein is furnished “as is”, is subject to change without notice, and should not be construed as a commitment by Highlands Food & Wine Tours. Furthermore Highlands Food & Wine Tours assumes no responsibility or liability for any errors or inaccuracies, makes no warranty of any kind (express, implied or statutory) with respect to this publication, and expressly disclaims any and all warranties of merchantability, fitness for particular purposes and non-infringement of third party rights.
4. Privacy Policy
Highlands Food & Wine Tours is committed to respecting and protecting your privacy. We hope the following policy will help you understands how Highlands Food & Wine Tours collects, uses and safeguards the personal information you provide on our website.
5. Collection of Personal Information
When you browse the Highlands Food & Wine Tours site, you do so anonymously. We do not collect any personal information. In some circumstances, Highlands Food & Wine Tours may request voluntary personal information from you, like your email address, company name or telephone number for purposes such as correspondence, registration, making a purchase, or participating in an online survey. In general, you can visit our site without divulging any personal information. However, there are areas of this site that require this information to complete their customisation functions, and may not be available to those choosing not to reveal the information requested. This includes when yo book a tour through STRIPE but please be aware we do not keep any credit card information on file to protect your and our cyber security.
6. Tour Disclaimer
All tour fares are inclusive of GST (Taxes). Highlands Food & Wine Tours reserves the right to cancel tours, amend fares, itineraries and days of operation. At times it may be necessary to provide alternative transport or use associated tour operators as required. Refunds are not available for wet or changing weather conditions. Prices shown are in Australian currency and are subject to change with out notice.
Highlands Food & Wine Tours cannot and does not take any responsibility for any injury or loss of any type arising in any matter for any tour components not operated by Highlands Food & Wine Tours. Highlands Food & Wine Tours does not accept responsibility for loss or damage to any property. A minimum of ten (10) passengers are required for our scheduled tours to proceed – unless permission from Highlands Food & Wine Tours is otherwise received. All tours are escorted by an experienced host/driver.
Highlands Food & Wine Tours are non smoking and no pets are allowed in our vehicles
7. Tour Variations / Cancellations
To confirm your place in a tour or your group booking 50% deposit is required as soon as possible. Your booking cannot be confirmed until this deposit is received. Full payment for group bookings is required 30 days before the date of the tour.
Tour variations may occur due to extreme weather conditions, other tourism operator closures, last minute changes received from other tourism operators or traffic disruptions. If any of these circumstances should arise, Highlands Food & Wine Tours will revise the itinerary to impact as little as possible on the remainder of the tour.
8. Cancellation Policies
For all bookings made with Highlands Food & Wine Tours the following cancellation charges apply:
* For all cancellations 15% admin fee will be charged on total tour amount
* For cancellations between between 7 -30 days before the tour date 50% cancellation penalty applies on total tour amount
* For cancellations with less than 7 days notice or “no show” 100% cancellation penalty applies on total tour amount
9. Information Use
Once you choose to provide us with personally identifiable information, you can be assured that it will only be used to support your customer relationship with Highlands Food & Wine Tours. If you provide us with your email or postal address, we will ask you if we can use it to send you updates on the latest Highlands Food & Wine Tours products and promotions. From time to time, we may use your information to contact you for market research or to provide you with marketing information we think would be of particular interest to you. We will also ask you if you want us to share your personal information with other companies that offer related services. If you do not want us or other companies to contact you, you can choose to “opt out” and Highlands Food & Wine Tours will respect your wishes. We do not share any personal information that you have provided to us with anyone else outside of Highlands Food & Wine Tours without your consent, and no one else can access your information. Highlands Food & Wine Tours reserves the right to change, modify or update this statement at any time without notice.
10. The terms and conditions of booking are subject to change without notice
We would hope that all behaviour across Highlands Food & Wine Tours keeps in mind the needs and enjoyment of others. We come together to immerse ourselves in great food and wine, great camaraderie, and at all times respecting and appreciating each other and the environment we’re in.
